Clear pricing
straightforward charges with no hidden costs
We have an absolute policy of honesty and openness in our pricing, and there are three costs you must consider;
The Service Fee: This is the fully inclusive cost to set-up and hold an account for three months, or a full year.
Handling Charges: Unlike some mailbox providers, you don't have to guess, in advance, how much mail you are likely to receive each month. Rather than offer a range of account options based upon predicted mail volume, and then sting you with penalty costs if you run over, our handling charges are entirely 'pay-as-you-go' and applied only to the mail that we process for you.
Payment: We accept all major debit and credit cards.
Postage: When we forward your mail, all you pay is the onward postage or shipping.
your postage fund
When you first register a mailbox account, you also deposit €25 into a notional 'Postage Fund' from which your forwarding postal costs and handling charges are drawn down as they become due. If this fund runs low on credit, our system will send you an email (or SMS reminder) so that you can top it up via your control panel.
Any balance remaining in the Postage Fund at the end of your account period will be refunded, in full!
all fees & charges
This is the charge to set up and manage your mailbox, and is identical for both Private and Business accounts.
1 Month Subscription
The payment will be taken every month unless cancelled.
€49.00 service fee, plus €20 postage fund credit.
3 Months Subscription
The payment will be taken every 3 months unless cancelled.
€150 service fee, plus €20 postage fund credit.
12 Months Subscription
The most popular and cost effective option, the payment will be taken every 12 months unless cancelled .
€435 service fee, plus €20 postage fund credit.
We apply a small charge for each item of mail that we receive and process for you; to sign-for if necessary, identify, sort, store and insure whilst on the premises, then to consolidate and package ready for forwarding.
Letters: €1.20
Parcel: (up to 20Kg): €6.00
Per A4 image: €1.10
Per SMS: 10c ( 25c a non-ie mobile number )
Please note that all charges are debited from your Postage Fund as they are incurred.
value added tax
No VAT is applied to any of our charges at the moment.
surcharges
. . .and how to avoid them!
We are able to operate at such low cost because ProPost™, our in-house software, controls and manages your mail automatically. A surcharge is only applied when a service you request requires manual intervention. But don't worry, surcharges are rare, and regardless of the amount of extra work that may be necessary they are fixed at just €5.50
In all cases, if a surcharge is applied you will be notified by email, ( and by SMS if you have this option selected ).
manual searches
mailbox search
To manually search a mailbox in order to identify an individual item or items for the purpose of a scan, forwarding, or simply to confirm receipt.
unknown user searches
If mail is delivered in a name that you have not registered as a User but which, after investigation, we successfully identify as intended for your mailbox account.
The item will be logged in and the new User name will be added to those already listed in your account.
archive searches
To search our 'unidentified' archive for an unregistered User name, or to recover mail from a Closed account.
All recovered items will be logged into your account in the normal way and Handling Charges will apply.
additional services
outpost
Per consignment, regardless of the number of items processed and despatched.
special delivery or courier despatch
To complete the additional paperwork ( pro-forma invoice, waybill etc. ) and facilitate collection.
paying third party charges
To pay excess postage or Customs Duty due on delivery.
oversize parcel handling
To receive and store an item larger, or heavier, than the Royal Mail Medium Parcel format.
Additional Users
You may add up to 4 users of the account free of charge. However we will need to conduct basic ID checks for Private individual or a Sole Trader and enhanced identity verification for LTD, LLP, LLC and PLC and Partnerships as above. The account holder verification is included in the account fee. Each additional user is charged at €7.50 + vat, This will be deducted from you postage fund.
unsolicited visitors
Whilst a very rare occurrence, we have had bailiffs, collection agents, the police, council officials and even the odd customer of our customers turning up at a Mail Centre! If an unsolicited visitor should call looking for you, or one of your registered Users, we will apply a Surcharge of €15 to deal with the caller.
All 'personally identifiable data' held on our system is protected by GDPR and we will never reveal any information about you unless required to do so by the Courts. Any documentation left by the visitor will be logged into your mailbox.
